Vacant job

We are now recruiting for a position with one of our clients and are looking for an engaged person who wants to develop in their role while building their CV with valuable work experience. Here you have the chance to take on an exciting challenge in a dynamic environment.

About the position

In this role, you will be part of a growing team that works closely with the business and supports users with various IT-related issues. The team is responsible for receiving, managing, and following up on cases of varying nature – from simpler support questions to more advanced troubleshooting.

As an IT support technician, you will assist users both on-site and remotely. Your tasks may include assisting during meetings, troubleshooting technical problems, installing and configuring equipment, and ensuring that the IT environment at workplaces runs smoothly in daily operations. The role also involves contributing to structure and working methods in the team, following up on support cases at different levels, and liaising with both internal functions and external suppliers.

The work is primarily carried out from the office in Karlstad, where our client values close collaboration and personal contact between colleagues and users. The position is part-time and aims to support the team during periods of higher workload, where you contribute by relieving the regular operations.

You are offered

With our client, you will have the opportunity to work in a developing and engaging environment where collaboration and knowledge sharing are a natural part of everyday life. You will be part of a competent team and will also receive support from a dedicated consultant manager at Academic Work during your employment.

Responsibilities

• Support for Windows, Office package (M365), Microsoft Teams & SharePoint
• Assistance with computers, mobile phones, meeting rooms, and conference equipment
• Troubleshooting and installation (e.g., adding extra memory/disk, reinstalling computers)
• Updating guides and documentation

We are looking for someone who

• Is studying at a post-secondary level, preferably in IT or technology, or has another primary occupation of at least 50%. We prefer this to continue for a longer period (about 1.5 years or more).
• Can work around 10 hours per week, mainly at the beginning of the week.
• Is proficient in both Swedish and English, both spoken and written, as both languages are used in daily work.
• Can start the assignment shortly and has the possibility for full-time work during the summer.

A background check is required for this position.

It is advantageous if you have

• Previous experience in IT support or a similar technical support function.

To succeed in this role, you have the following personal qualities:

• Helpful
• Goal-oriented
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.